At Avacamp, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

Returns

• You may return most new, unused, and unopened items within 14 days of delivery.
• Items must be returned in their original sealed packaging, unused, and in perfect condition.
• If the product’s packaging has been opened or tampered with, it will not be eligible for return.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item sent or defective product).

Refunds

• Once your return is received and inspected, we will notify you by email.
• If your return is approved, a refund will be issued to your original payment method within 7 business days.
• Shipping charges are non-refundable.

Exchanges

• We only replace items if they are defective or damaged upon arrival.
• To request an exchange, you must contact us within 3 days of receiving your order.

How to Return

To initiate a return, please contact our customer service team at info@avacamp.com with your order number and details of the item(s) you wish to return.

Exceptions

Please note that the following items are non-returnable and non-refundable:

• Sale or clearance items
• Personalized or custom-made products
• Consumable products once the packaging seal has been broken